We are sure you will be happy with your purchase. However, in the case you need to return a product to us we offer the following policy.
1) Faulty Items
If a product is faulty and the fault has occurred within the product’s warranty period, the faulty product can be returned to Rapid LED for a replacement or refund. All Rapid LED products come with a comprehensive warranty (some up to 5 years), simply submit a claim via the Warranty page on our website or give us a call and we will process your replacement, refund or credit request.
2) Return of Unwanted Items
At Rapid LED, we offer returns on all products that you are unable to use or sell. Our 30 day returns policy ensures you have ample time to return any unwanted items.
- The return request must be made within 30 days from the invoice date.
- The returned goods MUST be received back in our warehouse within 30 days of the date on the original invoice that the goods were shipped to you on.
- The products that you are returning must be unused, in mint condition and in the original box and packaging. Products returned in any other condition run the risk of being rejected.
- Products will be credited or refunded at their invoiced price.
The freight charge for “returned goods” is at your cost.
3) Shipping Errors
If we have accidentally sent you the wrong item, we apologise! The incorrect product can be returned to Rapid LED for a credit or refund.
- The return request must be made with 7 days from receipt of shipment
- Products must be in their original, unused condition and in the original box and packaging. Products not in their original condition run the risk of being rejected.
- The total value of the return will be credited or refunded to your account.
The freight charge for Shipping Errors is at Rapid LED’s cost.